Britain’s welfare system is testing AI chatbots to manage Universal Credit claims as automation reshapes the labour market. Officials say digital assistants could guide users through applications, training, and job searches while easing pressure on staff.
Automated assistants are expected to handle routine interactions, allowing human work coaches to focus on individuals with complex situations. Decision-makers believe combining technology with human support could improve service quality while managing growing demand.
Concerns are rising as businesses report job reductions linked to AI adoption, raising fears that automation could increase reliance on welfare support. Analysts warn administrative and junior roles remain particularly vulnerable to technological disruption.
Government leaders are exploring longer-term responses, including discussions around universal basic income as a possible safety net. Policymakers acknowledge automation may transform employment while also reshaping how citizens access benefits and career guidance.
Originally written by: Digital Watch
Source: Digital Watch
Published on: 8 February 2026
Link to original article: UK trials AI chatbots for welfare support
